Technical Support

Phone Support
Phone: (800) 743-8703
Email Support
techsupport@careerwebschool.com
Technical Support Hours
Monday - Thursday
9:00am to 9:00pm EST
Friday
9:00am to 6:00pm EST
Saturday
12:00pm to 4:00pm EST (On Call)
Sunday
2:00pm to 8:00pm EST

BEFORE YOU CALL: Please be prepared to explain your problem in detail and to have access to your computer.

WHEN YOU PLACE YOUR CALL: In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

Email support is available during normal business hours. Emails received after normal business hours will be answered the following business day.

System Requirements

Minimum System Requirements

  • PC with 450 MHz Intel Pentium II processor (or equivalent) and later
  • 128 megabytes (MB) of RAM
  • Super VGA (800 x 600) or higher-resolution video adapter and monitor
  • Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable, or T1)
  • Printer (for course documentation and Student Affidavit)

Downloads

The following are free downloads required in order to use the showcase player.